All questions related to your profile and managing it

• How can I change my password? 410
• I play in several clubs, can I have a single login? 250
• I have a single account across several clubs, how do I choose which club to display? 186
• A family member wants to become a member, can I add them? 144
• How do I book for a family member? 8
• I've lost my password. How can I recover it? 230
• How do I change my profile photo and information? 4
• I have several accounts: how do I merge them into a single login? 4
• How do I change the site language? 3
• How do I set my personal access code? 3
• My data: download, leave the club, delete my account 1
• How do I become a club member online? 4

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 143
• Why are some cells pink on the board? 368
• How can I make a booking 930
• How can I book with a guest? 238
• How can I edit a booking? 181
• How can I delete a booking? 281
• All courts are occupied. Can I join the waiting list? 68
• What payment methods are available to me for a booking? 89
• How to create an open booking 35
• How to join an open match 26
• Where can I find the court access code (door code)? 6
• How do I withdraw from an open match? 1
• How do I view my booking history? 3
• How do I see the weekly schedule? 4
• How do I find and book at another club? 3

How do I register for a camp or a school?

• Sign up for a tennis lesson 90

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 5
• How do I pay for a booking with my wallet? 3
• How do I split the payment with my partner? 9
• How do I use my restaurant vouchers? 7
• How do I view and pay my invoices? 2
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 7

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 12
• How do I join my club's WhatsApp groups? 7
• How do I take part in the Défi-Plugin (challenge tournament)? 3

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 1
• How do I install the Plugin.ch mobile app? 1
• How do I choose the notifications I receive on my phone? 3
• Where can I find the messages sent by my club? 6

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 1
• The administration home page 7

• Manage access 37
• Manage membership cards 20
• Manage clubhouse 8
• Manage restaurant credit 8
• Manage email sending 9
• Manage invoicing 5
• Manage member groups 6
• Manage registrations 8
• Manage special days 5
• Manage offers 13
• Manage online payments 11
• Manage billing regions 4
• Manage the club manager 5
• Manage challenge tournaments 5
• Manage RFID validation 10
• Manage general settings 6
• Setting up the accounts (general ledger) 4
• Configure EBICS: connect Plugin.ch to your bank 2
• Gate access log 4
• Manage multiple buildings 2

• Create a new court 19
• Manage court groups 21
• Manage booking periods 27
• Manage court usage 17
• List, edit, or delete a court 9
• Manage sports 5
• Close courts 3

• Create a new season 17
• Edit or delete a season 13
• Open the winter season by copying last season 4
• Link a sport to a season 4

• Manage recurrence authorizations 13
• Manage restrictions 13
• Manage subscription type 23
• Create booking prices: per session or per season 3
• Check rates with the rate grid 4
• Manage non-member and pay-as-you-go deductions 2
• Booking without a subscription: the guest subscription 7

• Create an item 16
• Assign an item to a member 7
• Edit or delete an item 8
• Delete an item assigned to a member 8
• Import linked items from Excel 0

• Display the member list 21
• Create a new member 36
• View a member's detailed information 14
• Display a member's operational data 12
• Manage member subscriptions 17
• Import member data 6
• Print member cards 5
• Print and export the member list 4
• Charge an item to a member or a group 4
• Link a member to a group 9
• Edit and delete a member 4
• Search for a member 5
• Managing duplicates: merging two profiles 4
• Managing units to be deducted: personalised hours and non-members 1
• Manage Swiss Tennis licenses 9
• Topping up a member's wallet 3
• Find and reactivate a removed member 2
• Issue a certificate for a member 1
• Managing families 3
• Handling erasure requests (GDPR) 3

• Add a new sponsor 11
• Invoice sponsors 12
• Re-invoice sponsors 11

• Assign and remove a role 12
• Roles and access: create and edit a role 10

• Activating the Lessons module 24
• Creating lesson items 11
• Create, edit, and delete a lesson 14
• Manage lesson groups 10
• Manage lesson enrollments 17
• Prerequisite 21
• Invoice and reminder texts 6
• Teachers' schedule 5
• Grouped payments of registrations (basket) 6
• Change the rate of a registration 6
• Copy a lesson for the next season 5

• Complete management of equipment rental 12

• Find old invoice groups (archives) 10
• Invoice considerations and display 8
• Create invoices 13
• Send invoices by email 7
• Manage payment reminders 9
• Print invoices 6
• List and search invoices 9
• Edit and delete invoices 9
• Invoicing a membership fee or an item: what's the difference? 0
• Automatic reminders for e-mail invoices 3
• Keeping the accounts with the general ledger 2
• Manage family discounts 3
• Import accounts from Excel 4
• Carry an overpayment over to the next invoice 7
• How invoice dates are calculated 6

• List of bank payments 7
• Processing via bank files 13
• Process a manual payment 11

• Process installments 12

• Managing bookings in the schedule 40
• Configure and use open matches 17
• Manage the set times 3
• Create a promo code and use it 2
• Refund a fixed-hour session that was released and taken again 4
• Moving a booking and creating a recurrence in the schedule 6
• Creating and managing recurrences 5
• The weekly view and the all-sports view 7
• The cash journal and the history of a booking 2
• Manage cash register prices 2
• Offering items with a booking 2
• Deleted bookings and deletion records 3
• Replace a player on a fixed hour 8
• A fixed hour cannot be added: nothing is displayed 2

• Manage automatic emails 14
• Sending bulk emails 6
• Manage messages 12
• History of sent emails 6
• Writing an e-mail with the editor 5
• Birthday and inactive member e-mails 12

• Manage challenge tournaments 12

• Enable partner search 19

• The statistics dashboard 6
• Invoicing bookings from the statistics 2

• Access the program 20
• Booking by a member 28

• Creating and configuring a lesson 18
• Sign up for a tennis lesson 18
• Managing registrations (administrator) 12
• Managing groups and the schedule 10
• Tennis lesson invoicing 10
• Invoicing check and Youth and Sport export 7

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 3
• Adding and editing an employee 3
• Special cases: minor salary, young people, pensioners, LPP 9
• Running the monthly payroll 2
• Entering a compensated absence (army, maternity, illness, accident) 2
• The 13th salary and holidays for hourly employees 2
• Paying salaries and reconciling them with the bank 3
• Correcting an approved payslip 0
• Salary certificates and annual lists 0

You'll find all the questions about booking without an account

• How can I book if I don't have an account 849
• Where can I find available courts in my area? 112
• How can I edit/cancel my booking if I don't have an account? 133